At Wellaro, we are committed to protecting your personal data and respecting your privacy. This privacy policy is intended to explain how we collect, use and protect your personal data in accordance with the General Data Protection Regulation (GDPR).
1. Data controller
The controller of personal data is Wellaro. You can contact us at the following address for any questions regarding your personal data:
E-mail: contactwellaro@gmail.com
Phone: +33 768763909
2. What data do we collect?
We collect the following information when you use our site:
Personal information: name, surname, email address, phone number, delivery address.
Payment information: bank details to process your orders (payment information is processed by our secure payment service providers).
Navigation data: IP address, information about your device, browsing history, preferences, cookies.
3. Why do we collect your data?
We collect and process your personal data for the following purposes:
Order processing: to manage your purchases, carry out delivery and provide after-sales service.
Improving user experience: to personalize your experience on our site and analyze the use of our site to improve our services.
Communication with you: to respond to your requests, send order confirmations, tracking information, promotions (if you have consented to receive marketing communications).
Compliance with legal obligations: to meet tax and accounting requirements and comply with applicable legal obligations.
4. Legal basis for data processing
The processing of your personal data is based on the following legal bases:
Contract execution: processing of information for the management of your orders.
Consent: to send you marketing communications or use cookies for analytical purposes.
Legal obligations: to comply with our tax and legal obligations.
5. How long do we keep your data for?
We keep your personal data for as long as necessary to fulfill the purposes for which it was collected:
Order data: for the duration necessary to process your order, including after-sales service.
Marketing data: as long as you remain subscribed to our newsletter or until you unsubscribe.
Tax and accounting data: for the period required by law (usually 10 years).
6. Who do we share your data with?
We may share your data with the following parties:
External service providers: notably for payment, delivery and customer service.
Marketing partners: if you have consented to receive marketing communications.
Legal authorities: if required by law or to protect our legal rights.
We do not sell or rent your personal data to third parties.
7. Your personal data rights
Under the GDPR, you have the following rights regarding your personal data:
Right of access: you can request access to your personal data that we hold.
Right of rectification: you can request the correction of your data if they are inaccurate.
Right to erasure: you can request the deletion of your data under certain conditions.
Right to restriction of processing: you can request the restriction of the processing of your data.
Right to data portability: you can request to receive your personal data in a structured and commonly used format.
Right to object: you can object to the processing of your personal data, in particular for marketing reasons.
To exercise these rights, please contact us at contactwellaro@gmail.com
. You also have the right to file a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés) in France if you consider that your rights have not been respected.
8. Cookies
We use cookies to improve your experience on our site. Cookies allow us to personalize content, analyze traffic, and offer you services tailored to your preferences. You can manage your cookie preferences at any time via your browser.
9. Data security
We take the security of your personal data very seriously. We implement technical and organisational measures to protect your data against loss, unauthorised access, disclosure or alteration.
